Sales force automation tools streamline the sales process by enabling managers and sales teams to organize leads, accounts and contacts; assess and prioritize opportunities; and oversee the sales pipeline and related analytics for forecasting, and much more.
With CRM’s marketing tools you can stay a step ahead of your marketing campaigns with improved integration and oversight. CONnect CRM has tools for campaign management, mass e-mail marketing, online lead generation and sign-up forms, and product management tools for specialized or organization-wide marketing needs. Other marketing-related modules include calendaring, contact management, and more.
Enterprise quality customer support & service require enterprise quality tools. CONnect CRM provides ticket management systems, knowledge management systems, customer self service portals, reports, support statistics and much more to enable your organization’s support team to meet the needs of even the most demanding customers.
Connect CRM extends beyond traditional CRM boundaries by offering complete sales cycle management, seamlessly integrating pre-sales and post-sales activities by linking inventory management functions (from products and price books to vendors, sales quotes, purchase orders, sales orders, and invoices) with CRM modules (leads, accounts & contacts, and opportunities).